Local Reviews
for Alpharetta, GA
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Quick and great service
AMY - Alpharetta, GA
Jordan was able to come out within 2 hours of my call and repair my air conditioner quickly. I am Really please with comfort control
Great Customer Service
BOB - Alpharetta, GA
We have always found the technicians to be knowledgeable and polite. The owner personally came out to perform a warranty repair. They installed our upgrade system and couldn’t be happier.
Good technicians but…
BOB - Alpharetta, GA
Have always had a good experience with Comfort Control but STOP trying to sell all these upswell items. It’s almost comical that you always suggest $2,000-$3,000 worth of items that should be installed. Stick to effectively servicing the system.
This is not a Technician issue
DAVID - Alpharetta, GA
this is not a technician (Jordan) issue, however I am disappointed to learn the best tech you had (Vu) and the only one I wanted to work on my systems has left CC. I have been a long time CC customer and have recently bought 2 complete HVAC systems from CC. Always liked the personal touch of having someone in the office answer the phone,. A recent call to office was answered by call center agent who knew nothing about my account, didn't understand what I was requesting, asking to capture account and history details which you obviously have on file. Unsatisfied with call agent service (not her fault, she's just following call script) and realizing she understood nothing about my account or what I was requesting, I asked to be transferred to the office. No can do. Had to have them send a message for someone in office to call me, which they did. Subsequent communication was handled via text. CC lost the personal touch with the disjointed, disconnected, unknowledgeable call center service. Again, not a technician or call center agent issue. Just pointing out the management decision to move away from the most basic customer service.... having someone knowledgeable answer the phone!
service
ADIL - Alpharetta, GA
Awesome!
Michael - Alpharetta, GA
Outstanding service
RON - Alpharetta, GA
Brett was outstanding. That was the best, most thorough summer tune up we have ever had from comfort control. Please send Brett out every time.
Super helpful and friendly as usual
Michael - Alpharetta, GA
Transparent, quick
Michael - Alpharetta, GA
Great service
ANNETTE - Alpharetta, GA
Great surface. Very knowledgeable
DAN - Alpharetta, GA
Great service
DAVID - Alpharetta, GA
Fast service, satisfied with work.
ANNETTE - Alpharetta, GA
Very good and fast repair.
Thanks Vu!
DONNA - Alpharetta, GA
Good Service
CHRISTOPHER - Alpharetta, GA
Comfort Control has been servicing my HVAC for over 15 years and have generally done a good job. I love how they provide text alerts notifying you that the technician is in route and who it is. My only complaint is the constant up selling. They just installed a new HVAC system and now I’m being told the duct work needs to have new insulation wrap. I just had new insulation blown in 3 years ago by a different company and now I’m being told I should have more insulation blown in. When they installed my previous system 9 years ago after that it was one thing after another that they said I should have done to fix the things that were not done or done incorrectly. Despite these complaints I stick with them because of their prompt and overall good service.
Jordan
GLEN - Alpharetta, GA
Excellent knowledgeable tech
Very happy with service by Vu
ANNETTE - Alpharetta, GA
Great service
Mohamed - Alpharetta, GA
Highly recommend
Concern Resolved
PAUL - Alpharetta, GA
I had a concern with how low to the ground the AC unit was installed. Took a little time but they came out today to raise the unit a few inches and I’m happy that it’s off the ground.
Great Technician!
Tammy - Alpharetta, GA
Jordan Roper was very professional and a pleasure to work with. He wore a mask and was careful about social distancing. He was friendly and explained everything he did. Great job!
Thank you Vu!
DONNA - Alpharetta, GA
As always you did an awesome job. 🙂
Thank you!
Michael - Alpharetta, GA
Fine service for 3 year old system
PAUL - Alpharetta, GA
It was as expected for having units that are only 3 years old.
Good service
CHRISTOPHER - Alpharetta, GA
Jordan is a good service technician. He is timely, honest and professional.
Great service!
Rebecca - Alpharetta, GA
Thankful for his efficient expertise!
james@comfortcontrolinc.com
Clog at base of drain pan, unclogged with nitrogen. Rebuilt drain with closed p trap for better suction. No leaks detected at this time.
Jordan R.
Ac repair in Alpharetta. Replaced downstairs evaporator coil. System operation normal at this time
james@comfortcontrolinc.com
A/c diagnostic in Alpharetta. Condenser motor not working need to be replaced.
james@comfortcontrolinc.com
A/c maintenance in Alpharetta. 1st unit is in the attic. Upstairs changed filter, blower wheel is clean, flush drain line, evaporator coil is clean. System is cooling at this time. 2nd unit is in basement. 2 zone system. Blower wheel is clean, changed filter, cleaned condensate pump and flush drain line, evaporator coil is clean. System is cooling at this time.
Jordan R.
Ac service in Alpharetta. Discovered drain internally clogged at drain pan drain exit. Also float switch failed. Cleared drain pan and line. Rebuilt section of drain line and replaced float switch. System operation normal at this time.
Jordan R.
Ac repair in Alpharetta. Replaced compressor and discovered old compressor had come apart internally. Found metal shard inside compressor suction port. New compressor sounds contaminated on start up. System compromised by original compressor failure.
Jon F.
Maintenance Alpharetta. Changed filter. Checked evap coil for leaks, no leaks detected. Cleared drain line. Blower wheel is clean. Outdoor capacitor is within range. Pressures are within range. System is cooling at this time.
Jordan R.
Ac service in Alpharetta. Discovered emergency pan filled out water and clogged filter. Removed water and replaced filter, cleared drain line and tested for refrigerant leaks, tested pressures. Thermostat is failing but still operational. All signs point to filter being the issue. Installed drain line water safety to system. System operation normal at this time.
Jordan R.
Ac service in Alpharetta. Discovered failed compressor on 2019 Lennox unit. Order compressor from Lennox Alpharetta. Need to schedule
Jon F.
Maintenance Alpharetta. Completed maintenance on 5 systems. Main lobby has weak capacitor for fan outside. Changed filter. Cleared drain line. Checked for leaks found none. Blower wheel is slightly dirty. Pressures are good. Number 4 and 5 package unit are good. Customer changes filters. Package units 3 and 6 are 19 years old. Both have compressors running high amps. Capacitors are good at the moment. Hard start kits are installed. Pressures are okay. Compressors are in danger of failing due to overamping. Recommend replacing both systems.
Tom K.
Replaced 2 week capacitors under warranty.
Jordan R.
Ac repair in Alpharetta. Discovered broken low voltage wire outside. Repaired and system came on and is cooling. System operation normal now. Showed homeowners how to set thermostat on HOLD to prevent it from reverting back to schedule.
Jordan R.
Ac tune up in Alpharetta. Tested operation of 2 systems. Discovered upstairs system with no drain line water safety and main level disconnect falling off house. Both systems need compressor savers to reduce stress on compressors. Systems cooling at this time
Jordan R.
Ac service in Alpharetta. Discovered pan full of water, system low on refrigerant and leaking from evaporator coil. Homeowner has chosen to replace coil will order from Lennox Alpharetta. Charged unit for temporary cooling. Job paid in full
Jordan R.
Ac. Maintenance in Alpharetta. Tested operation of 2 systems. Discovered both system has weak secondary controllers and need compressor savers to reduce stress on compressors which will extend the life of the compressors. Both systems also need duct cleanings. All other components tested within normal manufacturing spec. Systems cooling at this time.
Jordan R.
Ac service in Alpharetta. Discovered failed secondary controller. Need to replace controller, install compressor saver to reduce stress on compressor and routine maintenance. Replaced secondary controller, installed compressor saver and homeowners signed up for maintenance membership. System cooling at this time
Jordan R.
Ac replacement quote in Alpharetta. Quoted replacement of upstairs system and all ductwork with high efficiency designed duct system.
Jordan R.
Ac repair in Alpharetta. Tech support diagnosed as failed compressor. System has a lifetime warranty on the compressor with outdoor unit replacement. Need to contact distributor and order.
Jordan R.
Drop of t4 thermostat no charge
james@comfortcontrolinc.com
One zoned system located in attic access. Replaced 16x25x1 filter on system. Drain pan is clear of any major debris / water. Float switch is present and operating properly. Cleared drain line. Systems duct work is in fair condition with good distribution. Zone dampers are operating properly. Zone board has no faults. 2017 Lennox furnace is operating properly in cool. 7.5 MFD blower cap is reading 7.2 across it. Ducts are slightly dusty. Blower wheel has dust accumulation across it. Aluminum evaporator coil is very clean and non corroded. System is removing heat well with a temperature split of (77°R - 54°S) 23° F. Compressor is operating at 9.4 amps out of a 17.9 RLA. Contsctor is clean. Capacitor is reading 47/45 and 10.4/10. Cleaned coil.
james@comfortcontrolinc.com
Failed capacitor on the outdoor unit. Replaced the 45/5 run capacitor and system started as normal.
Jon F.
Maintenance Alpharetta. Completed maintenance on 3 systems. Found upstairs with clean coil and dirty blower wheel. Electrical components working good. Safety switches working. Main floor has no back up water safety. New coil and clean blower wheel but weak outdoor capacitor. Replaced under full warranty. Basement system has clean coil and blower and all working electrical components. Changed all filters. Cleaned all outdoor units. Systems cooling at this time.
Jordan R.
Ac repair in Alpharetta. Discovered failed Lennox compressor. Contacted Lennox and none are in stock anywhere and have to go through manufacturing with a lead time of 6-8 weeks. Jeff to contact Lennox and see if they will warranty the whole outdoor unit.
Jordan R.
Ac maintenance in Alpharetta. Tested operation of 2 systems. All components tested within normal manufacturing spec. Main level system is very old and will need to be replaced soon. Both systems cooling at this time.
Jordan R.
Ac repair in Alpharetta. Discovered clogged drain line. Cleared drain line with 300 psi. Homeowner declined drain line water safety as they are selling the house. System draining properly at this time.